Terms of Service

Pluto is not for children. You must be at least 18 years old to use it, to start a family, or to accept an invitation to one. If we learn that an account belongs to somebody younger, we will remove it.

Households contain children, and what you record may well mention them. That is your responsibility as the person typing it, not the child’s: only record what you would be comfortable every adult in your family reading, because they can.

Pluto is a Telegram bot that keeps a written record for a family. You send it messages, a language model decides what is worth keeping and keeps it, and you can ask questions about what has been kept. It also sends reminders you ask for and a short daily summary.

You need a Telegram account to use it. Telegram is not ours, and your use of Telegram is governed by Telegram’s own terms.

Everything is organised around a family. A Telegram account belongs to at most one family at a time, and everything recorded in a family is visible to every member of that family — through the bot and through the dashboard. There is no private note.

Whoever creates a family owns it. The owner can invite people, remove them, and is the only person who can start or cancel a subscription. Anyone the owner invites can read the whole record from the moment they join, including what was written before they arrived. Removing somebody stops their access immediately, but what they wrote stays in the family’s record.

The free plan allows 5 messages a day for the whole family, whether you are telling Pluto something or asking it something. Commands are not counted. The allowance resets each morning by your family’s own clock.

Pro removes that limit for everybody in the family and begins with 5 free days. We may change what the free plan includes, and will give reasonable notice before reducing it. Changes to the price of an existing subscription take effect at renewal, never mid-term.

Pro is sold and billed by Dodo Payments as merchant of record. They are the seller on your invoice, they handle your card, and they collect and remit any sales tax, VAT or GST due where you are. We never see or store your card details.

After the 5 free days, the subscription renews automatically for the whole family until it is cancelled. You can cancel at any time from the dashboard; cancelling stops the next renewal and the family returns to the free plan at the end of the period already paid for. We do not refund part-used periods except where the law requires it or where we have plainly failed to provide the service.

If a renewal fails, we do not cut you off immediately — the card is retried for a period first.

Pluto writes and answers using a language model. It will sometimes be wrong, incomplete, or confidently mistaken. Check anything that matters before relying on it.

Nothing Pluto says is medical, legal, financial or tax advice, and it is not a substitute for any of them. Do not use it to record or manage anything where being wrong is dangerous.

Reminders are best-effort and are not guaranteed. They depend on Telegram, on our hosting, and on your phone. A reminder may arrive late or not at all. Do not use Pluto as the only thing standing between you and a medication, a flight, a court date, or any other consequence you cannot afford to miss.

Do not use Pluto to:

• break the law, or help anybody else to
• record another person’s personal information where you have no business doing so
• store passwords, card numbers, government identity numbers or anything else whose exposure would seriously harm somebody
• attack, overload, scrape or reverse-engineer the service, or work around its limits
• resell it, or run somebody else’s product on top of it

We may suspend or close an account that does any of this, and we will tell you why unless we are legally prevented from doing so.

What you record stays yours. You give us only the permission we need to run the service: to store your messages and notes, to send them to the processors listed in our Privacy Policy so the bot can work, and to show them to your family. We do not sell your content, and we do not use it to train models.

Pluto is provided as it is and as it is available. We do not promise it will be uninterrupted, error-free, or that it will keep or recall anything correctly. To the fullest extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, for lost profits or lost data, or for anything you missed because a reminder did not arrive.

Our total liability to you, for everything, is capped at the greater of US$50 and the total amount you actually paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.

If somebody brings a claim against us because of what you recorded in Pluto or how you used it, you agree to cover our reasonable costs and any resulting liability, except to the extent it was our fault.

You can stop at any time: send the bot /leave, or, if you own the family, cancel the subscription and ask us to delete the family’s record. We may suspend or end your access if you break these terms, or if we stop offering Pluto — in which case we will give you reasonable notice and a way to get your record out.

We may change these terms. If a change materially reduces your rights, we will give reasonable notice through the bot or the dashboard before it takes effect. Continuing to use Pluto after that means you accept the change.

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh.

Questions about these terms: support@askpluto.app.